Terms of Service & Conditions of Use

1. Introduction & Operating Entity

This digital document is an electronic record published in terms of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020.

The platform Trendzilla.in is operated as Trendzilla by Artix, based in Vijayawada, and it sells across India. Trendzilla is a dropshipping store. It is not a warehouse and it is not an official brand store. Clothing and footwear are picked up from the distributor Sri Vidya Enterprises in Eluru. Beauty and health care products are picked up from the distributor Anvith Beauty And Health Care in Vijayawada, on the same dropshipping arrangement. By accessing, browsing, or transacting on this website, you agree to be bound by these Terms of Service.

2. How the products are supplied

Trendzilla lists products for dropshipping. The distributors supply the goods and hand them to the courier. Trendzilla is not an official BATA store, not an authorized stockist, and not a certified warehouse. The tax invoice seller is the distributor who dispatches that product.

3. Pricing, Taxes & Legal Metrology Disclosures

In compliance with the Legal Metrology (Packaged Commodities) Rules, 2011 and Rule 5(3) of Consumer Protection (E-Commerce) Rules, 2020:

• All prices are displayed in Indian Rupees (₹ / INR).
• Prices are inclusive of all statutory Central and State Goods & Services Tax (CGST, SGST, IGST).
• Net quantity, packaging unit, HSN codes, and maximum retail price (MRP) are clearly presented prior to checkout.
• Delivery fees and platform handling fees are transparently itemized before payment confirmation.

4. Payment Gateway & Transaction Security

Online payments on Trendzilla are securely processed via Razorpay in adherence to RBI guidelines on Payment Aggregators (PA-PG) and PCI-DSS Level 1 compliance standards. Supported modes include Unified Payments Interface (UPI - Google Pay, PhonePe, Paytm, BHIM), RuPay/Visa/MasterCard Debit & Credit Cards, and Net Banking.

5. Pan-India Delivery via Delhivery Express

Clothing and footwear are picked up in Eluru from Sri Vidya Enterprises. Beauty and health care products are picked up in Vijayawada from Anvith Beauty And Health Care. Delivery is through the courier booked for that order. Each shipment is assigned a verifiable Air Waybill (AWB) number.

6. Returns for 100% Refund (Mandatory Doorstep QC & No Replacement Policy)

Returns for 100% refund are accepted within 7 calendar days of delivery for footwear, subject to a mandatory physical Doorstep Quality Check (QC) conducted by the courier partner (Shadowfax / Delhivery). Items must be completely unused, unworn, unstained, and retain all original manufacturer brand tags, barcodes, price labels, packaging paper, and shoe boxes firmly attached and intact.

Strict "No Tags = 100% Rejection" Rule: If product tags or barcodes have been detached, cut, altered, or are missing, the courier executive is authorized and instructed to 100% reject the pickup on the spot. No return or refund will be processed for articles without original attached tags.

No Replacements / Exchanges Notice: Due to forward and reverse courier logistics freight charges on footwear, Trendzilla strictly does not provide direct size exchanges or replacements. Customers wishing to exchange a size may return the unworn article with tags intact for a full refund and place a fresh order for their required size.

Undergarments, bloomers, and innerwear are strictly non-returnable once opened for intimate personal hygiene reasons, unless delivered defective. Please see our dedicated Return & Refund Policy.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the substantive laws of India. Any dispute, claim, or controversy arising out of or in connection with transactions on Trendzilla shall be subject to the exclusive jurisdiction of the competent courts in Vijayawada, Andhra Pradesh, India.

8. Customer Support & Grievance Redressal

In accordance with Consumer Protection (E-Commerce) Rules, 2020, for any complaints or inquiries: