Statutory Compliance & Grievance Redressal
Published in compliance with Rule 4(1), Rule 5(1), and Rule 5(2) of the Consumer Protection (E-Commerce) Rules, 2020.
Operating name: Trendzilla by Artix, based in Vijayawada. The store sells across India.
What this store is: A dropshipping store. Trendzilla is not a warehouse and not a brand owner.
Clothing and footwear pickup: Sri Vidya Enterprises, Eluru. This distributor is a different firm from the Vijayawada distributor.
Beauty and health care pickup: Anvith Beauty And Health Care, Vijayawada. A different distributor, on the same kind of dropshipping deal.
Official Website: https://trendzilla.in
Officer Name: GB Vishal Anand
Department: Customer Protection & Dispute Resolution
Email: grievance@trendzilla.in
Customer care: +91 91777 52677 and +91 81065 34629 (10:00 AM - 6:00 PM IST)
Statutory SLA: Acknowledgment within 48 hours; resolution within 30 days.
1. Legal Metrology (Packaged Commodities) Disclosures
In compliance with the Legal Metrology (Packaged Commodities) Rules, 2011 and amendments:
- Country of Origin: All footwear and innerwear items listed on Trendzilla are proudly manufactured and packaged in India 🇮🇳.
- Maximum Retail Price (MRP): Declared on every single product page inclusive of all statutory taxes.
- Net Quantity: Clearly specified in standard units (e.g. 1 Pair / 2N for footwear, Pack of 3 for innerwear).
- Consumer Care Contact: Listed on both packaging and digital invoice.
2. Payment & Courier Partners
Authorized RBI Payment Aggregator for encrypted, tokenized card, UPI, and netbanking settlements.
Certified nationwide logistics partner handling surface, air express, and reverse pickup logistics.