Return, Refund & Cancellation Policy
Clear, transparent, and fair guidelines for doorstep reverse pickups, mandatory quality checks, and 100% refund credits.
Due to courier freight charges on heavy footwear and articles, Trendzilla operates a strict Return for 100% Refund policy. We do not offer direct size exchanges or replacements. If you require a different size or color, simply return the unworn article for a full refund and place a fresh order for your desired size.
A thorough physical Doorstep Quality Check (QC) is strictly conducted by the reverse pickup courier executive (Shadowfax / Delhivery) before any returned item is accepted.
Footwear & Shoes (BATA, VKC Pride, Footies): Unworn shoes, flip-flops, loafers, and daily sandals in brand-new, re-saleable condition with original manufacturer shoe box, wrapping paper, barcodes, and MRP tags intact. Eligible for 100% money-back refund following mandatory QC clearance.
Innerwear & Personal Wear (Dixcy Scott bloomers, trunks, vests, socks): For intimate personal hygiene and consumer safety, opened undergarments cannot be returned once the protective factory seal is broken, unless delivered defective or wrong item.
1. Return Window & Step-by-Step Return Workflow
You may initiate a return request within 7 calendar days from the date your package is delivered. To initiate:
- Log into your Trendzilla Account using your registered phone or email.
- Locate your delivered order in the orders ledger and click "Request Return".
- Select the reason for return (e.g. Size Not Fitting, Style Preference, Transit Defect).
- Upload a clear photo showing the item with its attached brand tags and original manufacturer box.
- Provide your UPI ID (VPA) or confirm original payment source for instant refund credit.
- Alternatively, message our Dispatch Desk via WhatsApp / Email at care@trendzilla.in with your Order ID and photo of the footwear with tags attached.
2. Why We Do Not Offer Direct Replacements (Logistics Efficiency)
Dispatching a physical replacement requires two additional logistics transits: a reverse pickup from your doorstep back to the godown, and a second forward shipment to deliver the new size. These double courier freight expenses exceed the product margins on value footwear.
3. Doorstep Quality Check (QC) & Reverse Pickup Workflow
Once your return request is approved, our specialized reverse logistics partner (Shadowfax 360 / Delhivery Express) will dispatch an executive to your doorstep within 24 to 48 hours.
- Tag Verification: The brand tag, price tag (MRP), and barcode must be firmly attached to the footwear as originally shipped. If absent, detached, or damaged, pickup will be declined immediately.
- Physical Inspection: The soles, insoles, and uppers are inspected for any sign of wear, dirt, scratches, creasing, or washing.
- Original Packaging: The shoes must be returned in the original brand manufacturer box.
- Handover & Receipt: Only after the parcel successfully passes all QC parameters will the rider scan the reverse AWB barcode and provide your pickup acknowledgment receipt.
4. Refund Calculations, Deductions & Commercial Terms (Razorpay & Logistics Rules)
In accordance with standard Indian e-commerce benchmarks (Amazon, Flipkart) and Razorpay Payment Gateway Operating Guidelines, refunds are categorized transparently based on the return circumstance:
If the product received is physically defective, damaged in transit, or an incorrect item was shipped:
- 100% Full Refund with Zero Deductions.
- Trendzilla absorbs all forward shipping, reverse courier, and Razorpay gateway fees.
- Credited in full to original payment source or UPI within 24–48 hours.
If the product was delivered correctly and undamaged, but the customer wishes to return it due to sizing, personal preference, or change of mind:
5. Refund Processing Timelines & Modes
Once the returned parcel clears doorstep QC and is received at our fulfillment center, our warehouse verifies the item within 24 hours. Upon verification:
6. Order Cancellation Policy
You may cancel an order free of cost at any time prior to courier dispatch from our godown. Once manifested with our courier network (Xpressbees / Delhivery), you can refuse acceptance upon delivery, and full refund will be processed upon courier RTO return.